1. Introduction
At EchoAI, we are committed to providing high-quality business planning services. We want you to be completely satisfied with your subscription.
This Return and Refund Policy outlines the conditions under which you may request a refund.
2. Subscription Services
EchoAI offers three subscription plans:
Essential Plan — $150/month
Growth Plan — $250/month
Premium Plan — $350/month
All plans are billed monthly on a recurring basis unless canceled by the user.
3. Refund Eligibility
Refund requests will be considered under the following conditions:
A refund request must be submitted within 7 days of the initial subscription payment.
The request must clearly state the reason for dissatisfaction.
Refunds are available only for the first month of service for new customers.
Renewal payments are non-refundable once a billing cycle has started.
4. Non-Refundable Circumstances
Refunds will not be issued if:
Services have been fully delivered as agreed upon during the subscription period.
A request is made after 7 days of the initial payment.
Subscription has been canceled late after renewal.
Dissatisfaction is based on personal preference not related to service quality.
5. How to Request a Refund
To request a refund, please contact our support team with the following information:
Full Name
Email Address
Subscription Plan
Reason for the Refund Request
Our team will review your request and respond within 5 business days.
6. Processing Refunds
If your refund request is approved:
Refunds will be issued to the original method of payment.
It may take 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
7. Cancellation Policy
You can cancel your subscription at any time through your account dashboard or by contacting our support team.
Upon cancellation, you will retain access to the services until the end of the current billing cycle.
No partial month refunds are provided.
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
EchoAI
8390 Granville St, Vancouver, BC V6P 4Z7, Canada
Phone: +1 604-266-7965
Email: [email protected]